Good Services
de: Downe Lou
Publicat de: BIS Publishers B.V.
103.00 Lei
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
General | |
Autor | Downe Lou |
Anul | 2019 |
Dimensiuni | H: 20cm | l: 13.4cm | 300g |
Editura | BIS Publishers B.V. |
ISBN | 9789063695439 |
Limba | Engleza |
Pagini | 192 |
Format | Softcover |
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