Delivering Happiness
de: Tony Hsieh
Publicat de: Grand Central Publishing
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·Pay brand-new employees $2,000 to quit
·Make customer service the responsibility of the entire company-not just a department
·Focus on company culture as the no.1 priority
·Apply research from the science of happiness to running a business
·Help employees grow-both personally and professionally
·Seek to change the world
·Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual 'Best Companies to Work For' list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
General | |
Anul | 2012 |
Autor | Tony Hsieh |
Dimensiuni | H: 17.6cm | l: 10.6cm | 2.2cm, 104 x 170 |
Editura | Grand Central Publishing, Little, Brown Book Group |
ISBN | 9781455508907 |
Limba | Engleza |
Pagini | 304 |
Format | Softcover, Brosata |
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