Big Book of Customer Service Training Games - Peggy Carlaw
de: Peggy Carlaw
Publicat de: McGraw-Hill Higher Education
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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
General | |
Anul | 2006 |
Autor | Peggy Carlaw |
Categoria | Business & management |
Editie | Necartonata |
Editura | McGraw-Hill Higher Education |
Dimensiuni | 236 x 185 x 13 mm |
Limba | Engleza |
Pagini | 209 |
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